Google is bring back missing out on reviews in Google Company Profiles after fixing a bug that triggered them to get eliminated.
Google is fixing a bug that caused evaluations to go missing from Google Company Profiles. Google validates reviews are getting restored. Google’s Browse Liaison, Danny Sullivan, announced on Buy Twitter Verified in reply to Mike Blumenthal, who states he reported the bug a week back.
Our apologies here. The group knows this bug and has actually been actively addressing it. Many reviews have been brought back, and that work will continue.
— Google SearchLiaison (@searchliaison) November 15, 2022
Blumenthal isn’t overemphasizing the severity of the bug. Reviews are a dining establishment’s bread and butter, and eliminating them can substantially impact earnings.
There are numerous threads in the Google Company Profile help forums begun by entrepreneur who lost most or all of their evaluations.
In each thread, the business owners share one thing in typical. After using Google’s recommended edits to their company profile, they all lost evaluations.
Blumenthal writes in a post that he found Google was altering the customer identification (CID) number when companies applied recommended edits:
“With some digging, I found that in each case Google had actually changed the CID, the identifier Google utilizes to tie all relevant info to a business, consisting of evaluations. Normally the CID just changes when 2 listings merge or Google has hard-suspended a listing for standards offenses and after that reinstated it.”
Consumer evaluations are connected with a particular CID number, which suggests changing the CID eliminates the evaluations.
That should never ever take place, specifically not when applying Google’s suggested edits.
A fix is on the method, and ideally, it’s as easy as going back the affected Google Organization Profiles to their initial CID numbers.
We’ll upgrade this post if Google shares extra details.
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